Basic Spiky Massage Ball

Refund Policy for Wellness Products

Effective Date: 01/05/2025

This Refund Policy applies to all wellness products sold via the ChiroPlan website, which is owned and operated by Everybody Chiropractic Ltd.

1. Returns Eligibility

We want you to be fully satisfied with your purchase. If you are not completely happy with your wellness product, you may request a return within 14 days of receiving your order, provided the item is:

• Unused and in its original packaging

• In the same condition as received

• Accompanied by a valid proof of purchase

Please note: For hygiene and safety reasons, certain items (e.g., opened supplements, used therapy tools, or personal care products) may not be eligible for return unless they are faulty or damaged upon arrival.

2. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment. Shipping costs are non-refundable, unless the item was defective or incorrectly supplied.

3. Damaged or Faulty Products

If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange for a replacement, refund, or return label as appropriate.

4. Non-Returnable Items

The following items are generally non-refundable:

• Opened or used consumables (e.g., supplements)

• Gift cards

• Sale or clearance items (unless faulty)

5. How to Initiate a Return

To start a return, please contact our support team at:
info@everybodychiropractic.co.uk
Include your order number, details of the item(s), and reason for return.

Do not send your purchase back without first contacting us, as returns without authorization may not be accepted.

Everybody Chiropractic Ltd reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Shipping Policy for Wellness Products

Effective Date: 01/05/2025

This Shipping Policy applies to all wellness products purchased via the ChiroPlan website, which is owned and operated by Everybody Chiropractic Ltd.

1. Collection Only

At this time, we do not offer shipping or delivery services for our wellness products. All items must be collected in person from our clinic location:

📍 Everybody Chiropractic
Unit 1 Kingfishers Court
Northfield Farm Lane
Witney, OX28 1UE
United Kingdom

2. Order Processing

Once your order is placed and payment is confirmed, we will prepare your items for collection. Please allow 1–2 business days for processing. You will receive a notification via email or SMS when your order is ready for pick-up.

3. Collection Hours

Orders can be collected during the clinic’s regular business hours. If you are unsure about current opening times or need to arrange a specific collection slot, please contact us directly before arriving.

4. ID & Order Confirmation

Please bring your order confirmation email and a valid form of ID when collecting your purchase. This helps us ensure your order is handed over securely.

5. Uncollected Orders

Orders not collected within 14 days of notification may be canceled and refunded at our discretion. Please contact us if you need to arrange a later collection date.

Everybody Chiropractic Ltd reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the effective date.